This policy applies to physical products purchased from our online shop. Cleaning services are scheduled directly with our team and are not shipped.
Processing time
Orders are processed within 1–2 business days. Orders placed on weekends or holidays are processed the next business day. You’ll receive a confirmation email with tracking once your order ships.
Shipping methods & delivery times
- Standard shipping: typically 3–7 business days after processing.
- Shipping rates are calculated at checkout based on your order and destination.
- Delivery times are estimates provided by the carrier and are not guaranteed.
Local pickup & delivery
Customers in the Greater Phoenix area may be eligible for local pickup or delivery. If available, the option will appear at checkout. Questions? Contact us at [email protected].
Shipping destinations
We currently ship within the United States. If you need shipping to another location, email us before ordering and we’ll let you know whether we can accommodate your request.
Lost, delayed, or damaged shipments
If your tracking shows no movement for several days, or your package arrives damaged, contact us at [email protected] and we’ll help resolve it. See our Refund & Return Policy for damaged-item replacements.
Questions
For anything related to shipping, reach us at [email protected] or (602) 962-3228.